Many of the products that we sell are made according to your sizes. It is your responsibility to take the correct measurements of your window, curtain pole or track. If you are unsure about any products or how to measure, please call our customer services team for help and guidance before ordering or consult our online measuring guide located on our website. You must check the product details and measurements before placing your order online or by phone and are responsible for checking the order via the email confirmation. We cannot accept returns or refund the money if you have given us incorrect measurements as we will not be able to resell the goods as they are made to measure.
If however you receive a damaged or defective product we may request for the product to be returned to us for inspection. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
We are happy to accept returns on non-made to measure items including Blinds for Velux, Keylight, Dakstra, Rooflite and Fakro windows. You can return to us unused and in resalable condition within 14 days of delivery to qualify for a refund. Before returning please contact us to arrange your refund. When we have received and checked your returned items, we will refund you in full. Please be aware that we are unable to refund original delivery costs nor the cost of returning the items. We can arrange the collection of your items for return for a charge of £12.50 per parcel.”