Order cancellation or amendments

When ordering your goods you are agreeing to a legally binding contract. According to the Consumer Contracts Regulations 2013, made to measure goods, e.g. blinds, are excluded from this legislation and the 14 day cancellation rights do not apply. Cancellations are still possible and a full refund will be issued as long as products or parts of them have not been made. In the event that your goods have already been made we are unable to refund your money. Telephone us as soon as possible if you wish to cancel or change an order and we can check if the order has gone into production. We strongly advise that you check the email confirmation of your order to ensure that you have placed the order correctly.

Order Arrives Damaged

We want your blinds order to arrive in perfect condition. If the packaging is damaged in any way, please write 'damaged' on the delivery note. If you inspect your order and your blind is damaged, please contact our customer services team and we will arrange a replacement. You have 30 days from the receipt of your order to report any damaged or defective goods due to delivery.

Defective Goods

All our blinds are passed through quality assurance checks to ensure you are sent the best quality product. If you do experience problems with your order, please email us at support@blinds4you.co.uk or call our customer services team on 0808 196 4233. You have 30 days from the receipt of your order to report any damaged or defective goods due to manufacturing error. Your query will be dealt with promptly and a replacement will be dispatched if necessary. We may require photographs showing evidence of the defect or ask for the product to be returned to us for inspection. This does not affect your statutory rights.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Skylight Blinds

Our skylight blinds are made to a fixed size for the Velux window code you select, so they are not made to measure. That means you can change your mind about them within 14 days of receiving them.

Email support@blinds4you.co.uk or call us within those 14 days, then send the blind back within 14 days of telling us. It needs to be unused and in its original condition and packaging. We will refund the price and the standard delivery charge within 14 days of it reaching us. You pay the postage to return it, unless it is faulty, damaged or not as described, in which case we cover it.