How our delivery service works
Fast & reliable contactless delivery
We offer FREE fully insured UK mainland delivery on all orders over £199 and only £9.95 for orders under £199. You can find accurate dispatch times displayed against individual products.
You will be able to track your order delivery once collected from our factory by our courier partners. We will email you a tracking number and link to follow your delivery from us to you. It is our aim to get your order to you as quick as possible.
Delivering blinds to the entire UK
We guarantee delivery to all of mainland UK. In addition, we will also deliver to Northern Ireland, Scottish Islands, Isle of Man and Isle of Wight for an extra £9.95 delivery charge.
We can guarantee delivery to all of the mainland United Kingdom. We can also deliver to Northern Ireland, Scottish Islands, Isle of Man and Isle of Wight for an extra £9.95. Orders can be delivered to the Channel Islands but are charged per delivery weight – contact our customer services for a delivery estimate.
Express delivery
- Any express delivery orders which are placed after 10am are recognised as orders placed before 10am the next working day.
- Weekends and bank holidays are excluded; Express delivery Service orders placed before 10am on Friday will be despatched on the next available working delivery day.
- Express delivery is only available of products which display the express service option.
- Standard items cannot be purchased alongside Express Service items.
- The £4.99 Express Service charge is per item.
- Standard delivery rates apply.
- The express delivery service applies to most orders placed before 10am. All courier delivery services are subject to stock, courier area and availability and demand.
FAQ
Where is my order?
Your order delivery can be tracked online. We will email you a tracking number and link to track your order with our courier partner.
What are your delivery times?
Each product has an accurate dispatch time displayed on the individual product information pages. Once an order is dispatched it will usually be delivered in 3-5 working days, though remote areas can take a little longer. Our Barcelona and Vienna roller blinds are usually delivered in 5-7 working days. All Pleated, Perfect Fit Pleated and Day & Night blinds are usually delivered in 3-5 working days. For further information or advice, you can contact our friendly sales team through our live web chat.
Can I have my order delivered to an alternate delivery address?
Yes. Simply provide us with your delivery address during the checkout process.
Where can you deliver?
We deliver to any address in mainland UK as well as to Northern Ireland, Scottish Islands, Isle of Man and Isle of Wight for an additional £9.95. Contact our Customer Services to get a quote for deliveries to the Channel Islands – orders are charged per delivery weight.
Do I get notified of dispatch?
Yes. You will receive an email once your order is ready for dispatch, along with tracking information.
What happens if I'm not in when the delivery arrives?
Don't panic! Your delivery driver will leave a calling card to notify you of attempted delivery. This will have details of what to do next to rearrange the delivery for a more suitable time.
The parcel is damaged, what do I do?
We want your blinds order to arrive in perfect condition. If the packaging is damaged in any way, please write 'damaged' on the delivery note. If you inspect your order and your blind is damaged, please contact our customer services team and we will arrange a replacement.