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Price Match Guarantee

5 Year Guarantee

Free Samples

Call Us: 0808 196 4233

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Frequently Asked Questions

To help you as quickly as possible we have collected the most frequently ask questions in to the list below.

Ordering

I'd like to place an order

We've made it easy-peasy to place an order through our website - just click on your favourite blind and enter your measurements on the next screen. You can click to get an instant price for that blind, see delivery times and technical specifications, and add it to your order basket, all from the same screen. If you have any special requests, or require further assistance, then feel free to get in touch.

I'd like to get a quote

You can see prices for individual blinds by simply clicking on your favourite blind then entering your measurements on the next page. You can even fill up your order basket without checking out, to see what the whole order will total. If you would like a formal quote sent to you by email, then you can contact our friendly sales team either through live web chat or other contact details are here .

I'd like to know more about your fabulous products

If you are looking for information on delivery timescales, a full description of the product and where best to use it, or some technical information about the product's components or composition, you can find all of that and more on each product's landing page. On the same page you can access an informational video for that product as well as its fitting guide. If you need more specific information, then feel free to contact us.

I'd like some advice on your free sample service

If you are wondering how to order a sample, all you need to do is click on the picture of a product then, on the next page, you will see an option to order a free sample. Samples are usually sent out in 1st class post on the same day they are ordered, so you won't be waiting long. Feel free to order up to 10 samples in one go at no cost, or more than 10 for a £2.99 postage fee. For any other help or information about our samples, you can always contact us here.

I'd like some more information on your delivery times

We try to keep our lead times as low as possible, with an average turnaround of 5 – 7 working days, but this varies from product to product. Accurate lead times are displayed against each individual product. If you would like to learn more about our delivery services, click here . Once an order is dispatched it will usually be delivered the next working day, though remote areas can take a little longer. For further information or advice, you can contact our friendly sales team through our live web chat.

 

I'd like some help measuring my windows

You can find a wealth of measuring tips and advice in our handy measuring guide, including advice on how to measure for bay windows, roof windows, conservatories and Bi-Fold doors. If you have already looked at that and still need help, then contact our friendly sales team through our live web chat – alternative contact details here.

I'd like some advice on installation

Our handy fitting guides will take you step by step through installing your beautiful new blinds. We will email them to you when you place your order, but if you would like to look in advance then simply click on the product you would like to buy, then scroll down on the next page to find a link to the fitting guide. If you are struggling to find it or have any other queries about installation, the customer services team are always happy to help.

My question isn't listed here but I'd still like some help

Feel free to get in touch using our live web chat service or by contact our friendly sales team through alternative contact details here.

Delivery

Where is my order?

Your order delivery can be tracked online. We will email you a tracking number and link to track your order with our courier partner.

What are your delivery times?

Each product has an accurate delivery time displayed on the individual product information pages.

Can I have my order delivered to an alternate delivery address?

Yes. Simply provide us with your delivery address during the checkout process.

Where can you deliver?

We can deliver to any address within mainland UK. We are also able to deliver to Northern Ireland, Scottish Islands, Isle of Man and Isle of Wight for an additional £9.95. If you live in the Channel Islands we can deliver to you too and the delivery charge will depend on the weight of your order. Naturally all our sales to the Channel Islands are VAT free. Please contact us for a quotation.

Do I get notified of dispatch?

Yes. You will receive an email once your order is ready for dispatch along with tracking information.

What happens if I'm not in when the delivery arrives?

Not a problem! If you're not there when the delivery arrives then the delivery driver will leave a card with details of how to rearrange for a more convenient time. And don't worry the redelivery is free of charge.

The parcel is damaged, what do I do?

All our deliveries are fully insured against damage, if the packaging is damaged in any way, please write 'damaged' on the delivery note. If you inspect your order and it is indeed damaged then we are very sorry. Please contact our customer service team and we will arrange a replacement.

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